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Refund policy

Refund Policy .Buydigo

1. Eligibility for Refunds

We want you to be satisfied with your purchase. If you’re not completely happy with your order, you may be eligible for a refund. Here are the conditions for refunds:

  • Damaged or Defective Items: If you receive a damaged or defective product, please contact our customer support within 5 days of delivery. We’ll arrange for a replacement or issue a refund.

2. Non-Refundable Items

Certain items are non-refundable:

  • Digital Products: Downloadable software, ebooks, or any other digital goods are non-refundable once the download link has been provided.

  • Customized or Personalized Items: Products that have been customized or personalized according to your specifications are non-refundable.

3. How to Request a Refund

To request a refund, follow these steps:

  1. Contact our customer support via email (support@buydigo.com) or phone (+1 (123) 456-7890).

  2. Provide your order number, details about the product, and the reason for the refund request.

  3. Our team will review your request and guide you through the process.

4. Refund Process

  • Credit Card Payments: Refunds will be issued to the original payment method within 5 business days after approval.

  • Bank Transfers: Refunds for bank transfers will be processed within 10 business days.

5. Contact Information

For refund-related inquiries, reach out to us at:

  • Email: support@buydigo.com
  • Phone: +92 (346) 9062476